19 Oct Benefits of Coaching – Video: Customer Service
The benefits of investing in your staff has a direct impact on customer service...
Be… Don’t Do
12 Oct Benefits of Coaching – Video: ‘Owning’ Things
As a manager, you tend to own everything that is placed in front of you. There's a problem with that. The more you own, the less you can "be" a manager. ...
08 Oct Benefits of Coaching – Leadership
Leadership: Managers are "on" the business, not "in" the business. As a manager, you tend to own everything that is placed in front of you. There's a problem with that. The more you own, the less you can "be" a manager. You are clear on your...
07 Oct Benefits of Coaching – Morale
Morale: Managers understand direct reports' motivations. Understanding who your people are is critical to your success. You are recognizing your people. You know your people and your job (ACUMEN). People don't care how much you know until they know how much you care. Truly understanding the...
06 Oct Benefits of Coaching – Focus
Focus: Managers avoid negative emotions. They are mindful and fully present. We don't want emotions to get in the way of decision-making. We want to help you focus on issues, things that can be resolved. Sticking with issues is often difficult because feelings get in the...
05 Oct Benefits of Coaching – Teamwork
Teamwork: Managers an direct reports work together. Increased teamwork is always a plus. Work becomes easier because everyone contributes. Coaching ensures all your people have clear expectations and understand who is accountable for what. You are able to prioritize what you are requiring and they get...
04 Oct Benefits of Coaching – Clarity
Clarity: Communicates in a clear, concise and complete manner. When we are caught up in doing all day, communication takes a back seat. Coaching brings communication front and center and makes it a critical component of your day. Managers know their filters and how they affect communication...
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