Morale: Managers understand direct reports' motivations. Understanding who your people are is critical to your success. You are recognizing your people. You know your people and your job (ACUMEN). People don't care how much you know until they know how much you care. Truly understanding the...
Focus: Managers avoid negative emotions. They are mindful and fully present. We don't want emotions to get in the way of decision-making. We want to help you focus on issues, things that can be resolved. Sticking with issues is often difficult because feelings get in the...
Teamwork: Managers an direct reports work together. Increased teamwork is always a plus. Work becomes easier because everyone contributes. Coaching ensures all your people have clear expectations and understand who is accountable for what. You are able to prioritize what you are requiring and they get...
Clarity: Communicates in a clear, concise and complete manner. When we are caught up in doing all day, communication takes a back seat. Coaching brings communication front and center and makes it a critical component of your day. Managers know their filters and how they affect communication...
From a recent delegate to a Sherpa Women's Leadership Program I lead the customer service teams here in the US. One of the most important things I discovered during the Women’s Leadership Program is my ‘Why It Matters.’ My ‘Why It Matters’ is “to please.” I’ve worked...
From a recent delegate of a Sherpa Women's Leadership Program: My name is Jill, I serve as director of global marketing for a major company and I really took a lot away from the Women’s Leadership Program. For me, my ‘Why It Matters’ is to be...